Terms & Conditions

Lead Time

Estimated lead time is usually two weeks. There are occasions due to circumstances beyond our control in which orders may take longer. Because of these, we do not guarantee arrival dates.

Metal Finishes

The finishes are hand-applied and while we strive to make these as consistent as possible, the actual finish may vary from the sample. All finishes are coated with a clear sealer and should not require any maintenance other than occasional dusting.

Shipping

Shipping Method:
A ll shipments are sent via FedEx Ground unless expedited shipping is requested.

Handling Fees:
A minimum handling fee of $15.00 will apply to orders below $100.

Custom Orders:
There is no freight allowance on custom-sized orders. Shipping

Charges:
A 10% charge for shipping will be applied to all orders.

Drop Shipping:
Drop shipping is available for an additional cost. Please call us for a freight quote.

Damage Claims:
All damage claims related to shipping must be reported within 10 days of the delivery date. To process your claim, the damaged item must be retained in its original shipping box. Additionally, customers are required to provide photos of both the exterior of the damaged package and the damaged product. These photos should be emailed to alchemylightingnm@gmail.com within 10 days of delivery. Please be aware that partial claims will not be accepted. 

Shipping Locations:
We do ship to Alaska, Hawaii, and Canada. For shipping estimates to these locations, please call us directly at 1-844-324-4093. 

Refund Policy:
Shipping charges are non-refundable. 

PO Box Addresses: 
Please be advised that orders cannot be fulfilled to a PO Box address.

Shipping Lead Times:
Lead times displayed on our product pages are estimates based on current stock availability, as most of our items are handcrafted to order for you. Please note that lead times may vary. For time-sensitive purchases, we encourage you to contact us at 1-844-324-4093 to confirm availability and discuss expedited shipping options.

Installation

All fixtures are wired and equipped for installation to a standard junction box unless noted otherwise. Installation should be done by a certified electrician in accordance with local electrical codes. Refer to the installation instructions provided. Light bulbs are not provided. Clear bulbs are recommended for the best results in incandescent fixtures. We recommend A-19 type. Self-ballasted compact fluorescent, GU24-Base Compact fluorescent lamping and LED (Light Emitting Diode) lamps can be used in standard medium base and candelabra base lamp holders.

DO NOT attempt to use any type of bulb that is not recommended and do not exceed the maximum wattage. The wattage is posted on the lamping sticker inside the fixture. Failure to do this may result in fire.

WARRANTY

One (1) Year Limited Warranty, (Non-Energy Star Listed Products Only) Latigo Lights, LLC warrants the original consumer purchaser or user of this product that this product shall be free from defects in materials and workmanship, under normal use and conditions, for a period of one (1) year from the date of purchase. If this product fails to conform to the foregoing warranty at any time within such one year period you should contact Latigo Lights, LLC at 1-800-324-4093 for returns, authorization and shipping instructions. Upon receipt of a defective product covered by this warranty, Latigo Lights, LLC will at its option and as your sole remedy, repair or replace this product with Latigo Lights, LLC then current version of such product. This warranty does not apply to damage or failure caused by or resulting from (a) accident, neglect, abuse, or natural causes (including lightning); (b) unauthorized repair or modification of the product; (C) failure to install or use the product in accordance with the instructions therefore or local building codes or use of the product other than for its intended purposes; (D0 use of the product with any attachments not provided by Latigo Lights, LLC; or (e) use of the product in a commercial service. EXCEPT AS EXPPRESSLY PROVIDED IN THIS LIMITED WARRANTY, LATIGO LIGHTS, LLC MAKES NO WARRANTIES OF ANY KIND WITH RESPECT TO THIS PRODUCT AND ALL IMPLIED WARRANTIES THAT MAY BE APPLICABLE TO THIS PRODUCT INCLUDING WITHOUT LIMITATION WARRANTIES OF MARCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXPRESSLY LIMITED TO THE ONE (1) YEAR DURATAION OF THIS LIMITED WARRANTY. Latigo Lights, LLC total liability arising in any manner in connection with this product shall be limited to the amount of the purchase price paid by you and in no event shall Latigo Lights, LLC be liable for any incidental consequential special or indirect damages, including, without limitation, loss of time, inconvenience or loss of use of this product. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not specifically apply to you or your situation. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.